Missing Starred Tracks?!?

[joannacoon]

I have just noticed that almost all of my starred tracks have dissapeared! Please can you help? Is there a way to restore it?

[005013]

I had problems with my payment on my account. Now that I have resolved the payment issue none of my music I spent months putting together, is no longer there!!! IM very upset about this... Please.. What can I do to get my music back???

[Richard]

Hey Joanna! I've had a look at your account and I can see you have 122 starred track in your list currently, is this not right?

005013 - it looks like you might have a duplicate account, see my post here: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

[joannacoon]

No, that isn't right 😞 They are only a few recent ones that have stuck around/newly added. On my last look I had somewhere more around the 4000 mark?! I really hope this can be salvaged or I might just cry!

[Richard]

Sorry for the delay in getting back to you. I think I was able to restore them all - check out this playlist I made for you: -snip-

Let me know when you've re-starred them all and I'll remove that link.

[edit: removed link]

[joannacoon]

Aw! Amazing, thank you so so so much. Blood in my veins again!!! Is there a way to bulk star them? I could literally die starring 4969 tracks 😛

[Richard · Accepted solution]

Just select them all (ctrl+a or cmd+a) then right click and press Star.

[joannacoon]

oh! duh! done! thanks so much for your help Richard!

[jochemvl]

Dear Richard,

I have the same issue. I logged in on my friends spotify account on march 30th.

Then noticed that all my starred tracks were gone except the 1 I just starred.

Could you please help me out and bring all my starred tracks back??

Thanx in advance,

Jochem

[Sam]

Jochem - Richard's not in the office just yet. Think I've found those tracks for you though... jochemvl starred

[jochemvl]

Sam,

Thanks a lot, I was already getting depressed without my favorite songs on Spotify.

Love the quick response and this again boost my confidence and commitment to Spotify!

Keep up the good work

[stephencarvlin]

Hi. My starred tracks and playlists have also gone missing. Any help would be appreciated!

[Richard]

Hey stephencarvlin, welcome to the Community.

It looks like you've ended up with two accounts. Please see my instructions here

[sweden_uk]

Hi,

I haven't been using the service for that long... but I am sure various tracks that I have starred have gone missing. No idea how many. Is this an ongoing bug? I see a lot of people posting about it. Makes you feel like you are going in circles a bit....if they are restored today... I assume the bug will continue so renders starring pointless? I was going to upgrade to the premium account but I think a bug like this will make me wait.

On a seperate note, is there a web based interface for Spotify in development rather than software?

Thanks,
Tom

[Richard]

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@1134519974 wrote:

Hi,

I haven't been using the service for that long... but I am sure various tracks that I have starred have gone missing. No idea how many. Is this an ongoing bug? I see a lot of people posting about it. Makes you feel like you are going in circles a bit....if they are restored today... I assume the bug will continue so renders starring pointless? I was going to upgrade to the premium account but I think a bug like this will make me wait.

On a seperate note, is there a web based interface for Spotify in development rather than software?

Thanks,
Tom

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In your Preferences do you have 'Hide unplayable tracks' ticked? They may simply have been removed from the catalogue.

[gibstein]

I changed computers and re-downloaded Spotify. Logged in and found my starred tracks missing. Any help from the administrator? Thank you... 

[Peter__]

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@gibstein wrote:

I changed computers and re-downloaded Spotify. Logged in and found my starred tracks missing. Any help from the administrator? Thank you... 

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Hey! Welcome to the community 🙂 

That is strange, normally when playlists go missing it is because you have accidentally logged into a duplicate account. Try the steps outlined in this post 😉

Peter

[barnabyjones]

Hi Moderators,

Hope I'm in the right spot - this thread looks a little old.  

I noticed that my starred songs count randomly dropped a couple times over the last few weeks.  It hasn't been a wholesale drop like most of the people here (maybe just a couple dozen songs).  Can you identify which songs from my starred playlist fell off?  

Much thanks, 

Joe

[Sam]

Hi Joe,

I've added back any songs that have recently been deleted. However, I can't see a great deal of them. So, in this case, I can't say exactly what's gone missing.

[mandini18]

Sam, 

All my starred tracks have disappeared. Can you help me get them back? Thanks!