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Missing play list

Missing play list

I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I had issues a few years ago with having my fb connected so you disconnected them both. Funnily enough all the play list that have gone missing where the ones from that account. Can someone please resolve this asap
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Hey @Laurajane91-gb,

 

Have you tried the playlist recovery tool?

If it doesn't work, let me know so I can escalate your case to the staff : )

As I stated above nothing works. It says I haven't deleted any play list


@Laurajane91-gb wrote:
As I stated above nothing works. It says I haven't deleted any play list


I have escalated this to the staff for you, I will get back to you soon with any update on this. : - )

Thank you

Hi there,

 

Did you lose all of your playlists, or just a couple of them? Did this happen after you logged-in, or randomly?


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I have lost over half and they randomly disappeared from all 3 of the devices using them

Is there an update of what's happening as I don't really have much to listen to

Hey! 

 

Apologies for the delay. Have our email team been helping you out with this? If you still need help, let us know and we can get things chased up.

 

 

It's all sorted thank you

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