Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Missing play list

Missing play list

Laurajane91-gb
I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I had issues a few years ago with having my fb connected so you disconnected them both. Funnily enough all the play list that have gone missing where the ones from that account. Can someone please resolve this asap
Reply
9 Replies

Dreadlord

Hey @Laurajane91-gb,

 

Have you tried the playlist recovery tool?

If it doesn't work, let me know so I can escalate your case to the staff : )

Laurajane91-gb
As I stated above nothing works. It says I haven't deleted any play list

Dreadlord

@Laurajane91-gb wrote:
As I stated above nothing works. It says I haven't deleted any play list


I have escalated this to the staff for you, I will get back to you soon with any update on this. : - )

Laurajane91-gb
Thank you

Jordi

Hi there,

 

Did you lose all of your playlists, or just a couple of them? Did this happen after you logged-in, or randomly?


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Laurajane91-gb
I have lost over half and they randomly disappeared from all 3 of the devices using them

Laurajane91-gb
Is there an update of what's happening as I don't really have much to listen to

Jake

Hey! 

 

Apologies for the delay. Have our email team been helping you out with this? If you still need help, let us know and we can get things chased up.

 

 

Laurajane91-gb
It's all sorted thank you

Suggested posts