I have the same problem, but in my case, I only can check my receipt regarding the first payment (September). So I kindly ask you to Spotify send to me all the receipts to my email from September until now. Furthermore, I want to know how I can check my receipts on the Spotify platform because I do not have access to the menu on the left ( I check a youtube video to see how it's done, then I realised since I am a Portuguese customer probably I do not have access to the same features, I also want clarification about that issue).
Finally, I have to say that I do not have evidence of the payments, and at the moment, there is an alert saying that if I do not regularize the payment my premium account will end, so I need your help urgently.
Thanks for posting your question in the Community! No worries - we're here to help 🙂
If you're looking for your receipts, you should check out this support article for directions on where to find them. There shouldn't be any problem accessing the relevant page, no matter what country you're located in 🌍
In case you're having issues renewing your Premium subscription, I'd suggest you head here and try the recommended steps there.
If you did and you're still having trouble subscribing, we recommend to get in touch with your payment provider or try a different payment method.
Should none of the above tactics work, it'd be great if you could send us a screenshot of the error message and let us know at what point of the process the payment fails. Be sure to hide any sensitive information on the screenshot.
Hope this info is useful. Let us know how you get on.
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"Where words fail, music speaks." - Hans Christian Andersen
Please check the attached print screens about my account homepage, where I can not check my invoices. You can see all 3 print screens of my account homepage. Furthermore, all the invoices should go to my email. I already check that and there's only the first payment (September).