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Dear Spotify Suppoort
I'm missing my receipts for july and august in the receips page.
I need the for my bookkeeping. I hope that you'll be able to supply them.
Kind Regards
Pater Varberg, (Pandrupkino.dk)
Hey @Pandrupkino, welcome to the Community!
This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.
We'll be happy to help you sort this out.
Hello there @TelmoC,
Thanks for posting your question in the Community! No worries - we're here to help 🙂
If you're looking for your receipts, you should check out this support article for directions on where to find them. There shouldn't be any problem accessing the relevant page, no matter what country you're located in 🌍
In case you're having issues renewing your Premium subscription, I'd suggest you head here and try the recommended steps there.
If you did and you're still having trouble subscribing, we recommend to get in touch with your payment provider or try a different payment method.
Should none of the above tactics work, it'd be great if you could send us a screenshot of the error message and let us know at what point of the process the payment fails. Be sure to hide any sensitive information on the screenshot.
Hope this info is useful. Let us know how you get on.
I had tried all those ways!
Please check the attached print screens about my account homepage, where I can not check my invoices. You can see all 3 print screens of my account homepage.
Furthermore, all the invoices should go to my email. I already check that and there's only the first payment (September).
Please help me with this isse
Hello again @TelmoC,
Thanks for sending those screenshots over.
Looks like the mobile version of the website. Can you try this link to access your receipts and see if that works for you?
If you're still having difficulties getting to your receipts page, I'd recommend trying an incognito or private window, preferably on a desktop device.
Keep in mind that we're not sending out every month's receipt per email, so you would only get one in the following cases:
Hope this helps. We'll be right here if you have any other questions.
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