Missing upgrade link for premium for family

[EivGr]

I have a premium account and want to change to a premium for family -account. In spotify.com/is/family there should be an UPGRADE link according to the support page. There is no link with that name, however. Instead a "GET STARTED" link three places. Clicking these yields an error message,  "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

Following this just leads me back to the same upgrade page, advising to click UPGRADE.. which is missing. Hope someone can advise on this.

Eivind

[Maxim]

Hey @EivGr,

What payment method are you using to pay for Spotify Premium?

[EivGr]

Hi,

Thanks for responding. I am paying by mastercard, via Apple id.

Regards,
Eivind

[Maxim]

You need to cancel your subscription via iTunes first. Then you should be able to subscribe to Premium for Family 🙂