Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622)
I can login on my computer just fine, but when I use the same credentials on my phone, it tells me the email and password combination is incorrect.
I know the combination i'm using is correct as I just reset the password to try and fix the problem originally. I've also tried the "we sent you a link that will log you in at <my email address>, but of course that doesn't work either. Only seconds have passed when I click on the link from email and i receive a message saying the link has expired.
I've also tried clearing all storage data and reinstalling, this hasn't changed anything either. This has been on going for quite some time and is quite frustrating.
Any and all help is much appreciated!
Solved! Go to Solution.
Hey @wannabepudge, thanks for coming to the Spotify Community!
Could you double check this support article to make sure it doesn't help your issue? Also, could you try one more reinstall by deleting the app, restarting your phone, and then installing Spotify again?
If neither of these help you, let me know!