[Mobile][Developer] unable to login and update profile

[tazravat]

Hi,

Unfortunately I am unable to log into my profile on the app, as it is saying I am abroad when I am not, I've tried to edit my profile as recommended but it still wont let me in. It's not premium but I have not had this problem before.

What do I do?

Thanks

[Billy-J · Accepted solution]

Hey @tazravat, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps?

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, let me know if you're using a VPN. 

Let me know how this goes!

[tazravat]

Hi,

I've followed the steps and it worked like an absolute charm!!

Thank you so much for the help, I hope you have a wonderful day.

From a very grateful customer

🙂

[Billy-J]

Hey @tazravat,

You're very welcome! Thank you for the kind words 💚

I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!