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Mobile Number Login shows "Oops! Something went wrong"

Mobile Number Login shows "Oops! Something went wrong"

Plan

Premium

Country

India

 

 

My Question or Issue

Hi!

 

I am from India and I am currently having difficulty in logging my spotify account using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. 

 

I have tried it a number of times already and in website as well as application too. I'm pretty sure that my number is correct. 

 

The site kept on sending this message:

  • "Oops! Something went wrong, please try again or check out our help area"

Would seriously appreciate your help as soon as possible!

 

Reply
Top Answer
Alex
Spotify Legend

Hi folks,

 

Thanks for your posts. 

 

Currently account sign up and log-in authentication via mobile phone number is not possible in India. 

 

If you're having trouble logging in via mobile phone number, try logging in with the email address associated with your account. 

 

If you don't have an email address linked to your Spotify account, please reach out to our customer support team through one of the channels here, so that they can assist you with adding an email address, so that you can log in. 

 

Hope this helps.

26 Replies

Hey Alex!
I am having the same issue. I have checked my number several times and still it shows "check you phone number" when I enter it. To take it further I experimented with some other mobile numbers.
The first time I used a different mobile number it worked and sent a code. Then I went back and used the same mobile number number on which it had worked before, but now it says to check the number. The same happened with another number I tested it with.
It would be really helpful if you could address this problem as soon as possible.

I can't log in back from my phone number and I haven't linked that from my email ..I'm 100 percent sure that my number is correct although it says check your phone number plz help I really need that I'd back 

 

the current account which Sam using was by my mobile number and now I could not find my account and its showing please check your mobile number, I was a subscribed to Spotify premium and I wished to upgrade again but now I couldn't find my account

Unable to login with my mobile number after i cleared the cache on my mobile phone app once and now unable to login anywhere not on other phones and not even my laptop. It says check your mobile number and you can try another number. Please help

Same with me

Yesterday I bought premium subscription using myntra insider coupon code. That time I had logged in using my mobile number and the subscription status was successful but today I am not able to login using my mobile number , error is please check your number. Please help me in this matter. Auto pay is already going on for the same profile.

I cannot login my premium account with phone number

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