Trying to cantact Spotify by all means possible in the hope of a response.
Both me and my wife have a free spotify account and have never attempted to upgrade to the premium service and therfore have never given any back details. However looking back at our joint account I have noticed 4 withdrawals of £9.99 in June through to September of last year. But then stopped after that. I assume this is either a mistake or an act of fraud. I would like to know how I go about getting the money refunded. The bank is aware and has put a block on spotify uk but have told me I need to contct Spotify's fraud team. They gave me a number to be helpful however it doent seem to be for spotify (08000921223). Can you help?
Solved! Go to Solution.
In case anybody looks at this, Spotify were unable to resolve this and so I had to go through my bank to get my money back.
The bank gave me the money back within one day and they will be pursuing this through their Fraud department.