Money has been withdrawn, what account?

[bjlo]

Plan

Premium

Country

 Sweden

I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx where xxxxx is some numbers. Who can tell me what account this is connected to?

BR Björn

[Daisy]

Hey @bjlo.

Welcome to the Spotify Community. Sorry to hear you're being double charged!

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help 🙂

Have a great day.

[bjlo]

thanks for the help! I managed to get help from the online support chat function!

[Daisy]

Hey @bjlo,

Thanks for the reply!

That's so great, glad everything is okay on your end now 🙂

Let us know if there's anything else we can help with, we'd be happy to.

Have a great day.