Money taken before the renewal date

[luca_madd]

Hello, on december 17, 2015, I activated Spotify Premium for three months, so it will finish on March 17, but today, March 13, I've received a mail from Spotify, which says that I have authorized a payment for Spotify Premium. So I cancelled my subscription to premium but can i have my money back now? I cancelled the subscrition before the renewal date, why spotify took my money today instead of March 17? Thanks

[Steph_B]

Hey there!

No worries, we'll help sort this out.

Can you confirm we took the payment you mentioned? You can double-check this on you bank statement, or by checking your Spotify receipts here.

If we did, make sure to contact us via this contact form, or on Twitter with the @SpotifyCares handle.

We're there to help 🙂