Announcements

Help Wizard

Step 1

NEXT STEP

Moved countries and need to update my account and payment- but how?

Moved countries and need to update my account and payment- but how?

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
3 Replies

Hey @fabsonder,

 

Thanks for reaching out.

 

Please try to update your country setting by following these steps.

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

maxim, thanks!!! I have tried countless times to do this, but the link takes me to my BRASIL account and the option os not available. It keeps saying to upgrade to premium but even that is not possible. Very frustrating!

Hey @fabsonder,

 

Thanks for letting me know.

 

If you're on Premium but you're only logging into a Free account on the Account Overview page, then you've likely got another account with Spotify. You can check out this FAQ article on locating additional accounts: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961.

 

If the issue persists, please post screenshots of your issue 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts