Moved from Italy back to USA and can’t log in or update my country in account settings

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Moved from Italy back to USA and can’t log in or update my country in account settings

_laura_bush_
Newbie

Plan

Free

Country

 Italy / USA 

Device

MacBook Pro

 

My Question or Issue

 I cannot login to my account after I’ve moved back to the US. When I moved to Italy, I was able to change my country location and continue using Spotify. Since I’ve moved back, I haven’t tried to use Spotify within 14 days, like the site suggests, so now I am unable to use my account or change my country in profile settings.. 

1 Reply

Re: Moved from Italy back to USA and can’t log in or update my country in account settings

Moderator
Moderator

Hey @_laura_bush_.

 

Thanks for getting in touch!

 

If you can't change the country anymore, you'll need to close your account and sign up for a new one.

 

No worries, if you make sure your music collection is stored in public playlists, you can visit your old account with your new account and grab all your songs from there. You’ll be able to visit your old account by putting the following string in the search bar:  spotify:user:username

Don't forget to replace username with your old username.

 

Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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