Moved out abroad - Premium subscription cancelled??

[djeza]

Hi all,

I have been living in Belgium for many years. Thanks to a deal of the mobile network operator "BASE", I have been able to get a Premium account for Spotify which I did use for more than one year.

However, I moved out to the Netherlands two months ago and received an error message (just today - 3rd of January 2015) telling that the current country does not match with the one on my profile. After having fixed it (and switch it from Belgium to the Netherlands), I have lost my premium subscription. How can I get it back?

Your assistance will be appreciated.

Best wishes.

Regards,

YD

[MattSuda]

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support tries to reply within 24-48 hours.