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Moved to another country, still being charged US $

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Moved to another country, still being charged US $

Hello, I've moved to Mexico and have been here for the last 2 years. When I made my spotify premium account I was in the United States and it's $10 a month, but in Mexico they charge you MX$100 pesos a month which is equilvalent to like $4-5 US dollars. 

 

If I have a Mexican credit card and a Mexican address, then is there a way for me to be charged what people here in Mexico get charged or do I have to make a whole brand new account?

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Marked as solution

Hi @zarrex3,

 

Sounds like you haven't updated the country settings on your account. But here's how:

 

Note: You’ll need a payment method with a billing address in the Mexico.

 

  1. Log in to your account page on our website.
  2. Select Subscription in the left panel. 
  3. Click UPDATE DETAILS
  4. Click ‘…’ for more options.
  5. Click Change Country and select the country you wish to move the account to.
  6. Select a payment method with a billing address in the new country.
  7. Confirm the change by clicking CHANGE PAYMENT DETAILS.
    The new payment method and country settings be in effect from your next payment date.

It's also worth noting that music availability differs on each countries. Hope this helps!

 

 

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2 Replies
Marked as solution

Hi @zarrex3,

 

Sounds like you haven't updated the country settings on your account. But here's how:

 

Note: You’ll need a payment method with a billing address in the Mexico.

 

  1. Log in to your account page on our website.
  2. Select Subscription in the left panel. 
  3. Click UPDATE DETAILS
  4. Click ‘…’ for more options.
  5. Click Change Country and select the country you wish to move the account to.
  6. Select a payment method with a billing address in the new country.
  7. Confirm the change by clicking CHANGE PAYMENT DETAILS.
    The new payment method and country settings be in effect from your next payment date.

It's also worth noting that music availability differs on each countries. Hope this helps!

 

 

Ok, thank you for such a quick reply. God bless!

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