Moving in circles - offer of another 30 days free trial denied

[bjarnes57]

today I received a mail telling me that my premium trial subscription has expired, with a kind offer to prolong it with another period of 30 days for free. Great, I thought, let's go for it.

Well, it turns out that when I press the button and log in I only get an error message telling me

"spotify premium 30-day free trial" It appears that you've already been a premium user and this trial is only valid for new users".

Why bother with sending me an e-mai to offer me somethingl if the offer is not valid?

Best,

bjarnes57

[Richard]

Sorry about that - it looks like you had a duplicate account (now deleted) which was still signed up to receive email. I've stopped this now.

[klaasr]

Same here. I got an new offer to use Spotify Premium,. No mistake however because the mail says: take the 30-day trial and get Spotify back on your phone.

However I got the message  that's only for new members?? So why can't I make use of it?

Best regards,

Klaas 

[Richard]

It sounds like there may be an issue somewhere with this offer popping up for ineligible users. Clearly that's not right and we will have to look into fixing it. Sorry for any confusion.

[neomorti]

Hello,

I downloaded the Spotify app for iPhone a couple of days ago with the included 48 free premium trial. I also received an offer for 30 days free if I registered my credit card for an eventual subscription. The 30 day free trial was never activated though and it now says I've already been a premium user. This is not correct as I've never paid for Spotify before. Could it be that the 48 free trial confuses the 30 day trial into thinking that I've already been a premium user? I'd very much like this 30 day trial!

Thanks in advance

[David]

neomorti - It seems that your connection had timed out. Could you possibly try the process again over at this page?

[neomorti]

Thanks for the quick answer!

A red box saying "This trial offer is not available for you." appears when I click confirm purchase. My 48h trial expired two days ago, could that have anything to do with it? ("This offer will extend your 48-hour trial of Spotify") 

[David]

It should work up to 14 days after the end of your 48 hour trial - Still no joy?

[neomorti]

I received a code to be redeemed for a 30 day trial from your customer support instead, so it turned out allright! Thanks for the help.

[ruddhist]

I'd really appreciate one of those codes, having been heretofore completely ignored by customer service regarding this exact issue.

[Richard]

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@ruddhist wrote:

I'd really appreciate one of those codes, having been heretofore completely ignored by customer service regarding this exact issue.

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I'm sorry if you feel you've been ignored here, do you have a case number we can chase up in our system?

[ruddhist]

00246255

[Richard]

I'm on the case!

[ruddhist · Accepted solution]

Resolved, with help from Richard. Thanks much!