Multiple Artist recommendation e-mails

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Multiple Artist recommendation e-mails

weasel
Casual Listener

So I've managed to get the same e-mail from Spotify six times in the last 4 hours.  It's an e-mail recommending the same 8 artists / albums.  They all have different Message-ID headers and different Time/Date stamps on them so I know it's not my mail client being wierd.  I've tried unsubscribing and resubscribing to notification in my account, but they still keep coming.  Anyone else experiencing this?

6 Replies

Re: Multiple Artist recommendation e-mails

Liam
Community Legend

@weasel wrote:

So I've managed to get the same e-mail from Spotify six times in the last 4 hours.  It's an e-mail recommending the same 8 artists / albums.  They all have different Message-ID headers and different Time/Date stamps on them so I know it's not my mail client being wierd.  I've tried unsubscribing and resubscribing to notification in my account, but they still keep coming.  Anyone else experiencing this?


I believe there was an issue in the Spotify's email system, however I'll ask a mod :)

Re: Multiple Artist recommendation e-mails

Jamie
Spotify Legend

Thanks for reporting this. We'll do some investigating. If it continues to happen, please let us know.

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Re: Multiple Artist recommendation e-mails

weasel
Casual Listener

Yes, this is still going on... Up to 9 copies of the same e-mail now.  Getting one about one every hour, but is been 67 minutes since I received the last one.

Re: Multiple Artist recommendation e-mails

weasel
Casual Listener

If it helps, here are the Time stamps in GMT of the same mails I've been getting:

 

Tue, 11 Jun 2013 20:56:41 +0000 (UTC)
Tue, 11 Jun 2013 20:19:12 +0000 (UTC)
Tue, 11 Jun 2013 19:42:54 +0000 (UTC)
Tue, 11 Jun 2013 19:06:59 +0000 (UTC)
Tue, 11 Jun 2013 17:56:24 +0000 (UTC)
Tue, 11 Jun 2013 17:18:35 +0000 (UTC)
Tue, 11 Jun 2013 16:42:28 +0000 (UTC)
Tue, 11 Jun 2013 16:07:06 +0000 (UTC)
Tue, 11 Jun 2013 15:31:21 +0000 (GMT)
Tue, 11 Jun 2013 14:57:41 +0000 (UTC)

Each message has a different Message-ID header, so they are unique. The only thing I can think of is that it started happening after I restarted my Desktop Client due to an upgrade notification. Not sure if that was a coincidence or not.

Re: Multiple Artist recommendation e-mails

mrfart
Regular

same problem here. Up to 19 now.

Re: Multiple Artist recommendation e-mails

Greg
Roadie

Hey everyone,

 

If you could add your details to this thread that would be awesome. 

 

We'll get to work on resolving this as soon as possible. 

 

Thanks!

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