Multiple accounts with the same mail can't combine my premium upgrade

[igoutas]

Hi,

I used to have an account using my e-mail which is the e-mail that I use for my Facebook account as well. I have tried to combine those but unfortunately when I am logged in with my Facebook account it looks like I am not a premium member (I have Reedemed a gift with 1 year subscription 3 days ago).

Any idea on how to solve this?

Thanks.

[sharkbait10]

Hi.

are you sure that you redeemed the voucher with the same Spotify account? Do you usually login on Spotify with Facebook?

[igoutas]

Hi,

I have reedemed the voucher using just my email and not my FB account. Since, behind the scenes there is the same e-mail I thought that this is like the same account, therefore upgrading to Premium using the first will upgrade the other one automatically.

[sharkbait10 · Accepted solution]

To redeem a voucher you have to go to this page https://www.spotify.com/us/redeem/prepaid/ and login to Spotify.

If you registered with your FB account, I think you logged in with the same account! 🙂

So don't worry and write to the Customer Support following here https://support.spotify.com/us/contact-spotify-support/ Technical Issues > Other > I STILL NEED HELP. 

You can open a chat with the Spotify Customer Support and they will solve your problem for sure.

Let me know if the problem will be solved!