Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music disappearing

Music disappearing

Downloaded songs disappear
Reply
1 Reply

Hey @DoneWithSpoty, thanks for reaching out to the Community!

Sorry to hear that. Can you try a clean reinstall of the app following these steps? Also, make sure that you've been online in the Spotify app at least once every 30 days.

 

If that doesn't work, can you let me know the make and model of your device? I'll see what else to suggest. 

Let me know how this goes! 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago  in Social & Random