Help Wizard

Step 1


Music in my account that I did not add...

Music in my account that I did not add...



When I signed in to my account this morning, there was a whole heap of music that I haven't added in my account. my playlist names have been changed, and it kept saying that someone was lsitening on Samsung Galaxy 7.


No-one else has access to my account, and I only listne ion my Iphone 6.


I changed the password immeadiately, and started deleting the songs that I haven't downloaded, but when i signed in again, they were back. And the password reset email was in German... I am Australian, and my account is Australian...


Have I been hacked? How else can I fix this, other than change my password, AGAIN


2 Replies

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.


MaximSpotify Star
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Note: I'm not a Spotify employee.

In this particular case, it does INDEED sound like an account hacking issue. Maybe contact the Spotify help desk as the reply above me has stated.

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