Music is being played by unknown device, even after logging out everywhere

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Music is being played by unknown device, even after logging out everywhere

ccrama
Casual Listener

I have started having my music pause constantly, and over the last few weeks someone has been playing my spotify through a device labelled "Bedroom speaker". It appears to be a google home or some other device. I have selected "Log out everywhere" and it is still playing through my account. Is there a way to remove my account's access from that device? 

3 Replies

Re: Music is being played by unknown device, even after logging out everywhere

Rock Star 15
Rock Star 15

Hey there @ccrama,

thanks for posting in the community !

 

To manage devices logged in on your account please check out this help page.

 

However, it seems that your account might have been taken over.

Use this help page to prevent access from unwelocme presense.

 

Let me know how you did =)

OneByBooRock Star 15
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Note: I'm not a Spotify employee.

Re: Music is being played by unknown device, even after logging out everywhere

ccrama
Casual Listener

Thank you for the reply! Unfortunately, even after resetting my password and logging out everywhere, this is still occurring. I have not re-logged into any speaker device either, although it looks like it is a Google Home device from the Spotify connect description 

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Re: Music is being played by unknown device, even after logging out everywhere

Rock Star 15
Rock Star 15

Hey there @ccrama,

thanks for the update!

 

In this case it's better if you reach out to support through this page and have them take a closer look for you.

Note: Please reply to automated mails

 

Hope this helps =)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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