Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Mac/ iPhone
My Question or Issue
Music on both my Macbook and iPhone keeps pausing, I have deleted both apps, restarted both devices and wifi/bluetooth with no luck. I have also noticed music I don't recognize on my "recently played." I went to my account, signed out of everything and changed my password, and it is still happening!! WHat do I do??
Hey @cac548 ,
Thanks for reaching out.
I'd recommend trying the steps shown here in order to protect your account. It might also be a good idea to check these additional steps.
Let me know how it goes 🙂
Hi there @nyannetti,
Thanks for reaching out about this.
Can you let us know if this is happening across all your devices or just a single one? And is it happening at random or every time you start playing a song.
We'll be on the lookout for your reply.
Hi @nyannetti,
Thanks for the reply.
Sometimes people might get access to your profile via fraudulent activities, but it's also possible to forget your account logged in on the device of a friend/family member. So it's always a good idea to keep an eye on the devices you see in the Connect tab 🙂
Don't hesitate to reach out again if the issue returns.
Have a great day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…