Plan
Premium
Mac/ iPhone
My Question or Issue
Music on both my Macbook and iPhone keeps pausing, I have deleted both apps, restarted both devices and wifi/bluetooth with no luck. I have also noticed music I don't recognize on my "recently played." I went to my account, signed out of everything and changed my password, and it is still happening!! WHat do I do??
Hey @cac548 ,
Thanks for reaching out.
I'd recommend trying the steps shown here in order to protect your account. It might also be a good idea to check these additional steps.
Let me know how it goes 🙂
Hi there @nyannetti,
Thanks for reaching out about this.
Can you let us know if this is happening across all your devices or just a single one? And is it happening at random or every time you start playing a song.
We'll be on the lookout for your reply.
Hi @nyannetti,
Thanks for the reply.
Sometimes people might get access to your profile via fraudulent activities, but it's also possible to forget your account logged in on the device of a friend/family member. So it's always a good idea to keep an eye on the devices you see in the Connect tab 🙂
Don't hesitate to reach out again if the issue returns.
Have a great day!
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