Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music pauses frequently

Music pauses frequently

Plan

Family Premium

Country

Belgium

 

Device

iPhone Xr

Windows Client 

Mac Client

Operating System

Latest

 

My Question or Issue

 

This seems to be an account-wide recurring issue. 

Even after logging off everywhere, updating all clients, restarting systems on all devices, my music will frequently pause itself with no action of my own.
There are no mentions of music being played elsewhere.
Music will play for about 10 seconds before being interrupted, if I unpause the music will automatically pause 10 seconds later.

This happens on mobile, pc, Sonos, ...

If I play my offline playlists with no internet connection the problem does not occur.

 

Any advice would be greatly appreciated.

Thanks.

 

 

 

 

Reply
1 Reply

Hey @runsalot 

 

Have you tried with a different account to see if the problem persists on it?

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts