My 3-Month trial ended so early

[22leouncnsudqux]

I have been registered to 3-month trial by just 129 pesos on December 18, 2015 but it already expired today, the expiration must be on March 19, 2016. I need help please.

[jean3601 · Accepted solution]

Hey @22leouncnsudqux, Welcome to the community! 🙂

Could you check here for me please and check when your subscription will end/renew?

[Nilsvandijk2000]

##-2016-01-30
-##

[jean3601]

Hey @Nilsvandijk2000

When did you initially subscribe to the 3 month special?

Also have you have premium prior to subscribing to the deal?

[Nilsvandijk2000]

##-i start my premium at 2015-01-30 i clicked on the 3 month trial link-##

[jean3601]

@Nilsvandijk2000

That seems to be a 12 month period, did you by chance make a typing mistake?

[Nilsvandijk2000]

##- The premium starts at 2015-12-30 till 2016-01-30 so thats one month,
yes I made a mistake -##

[jean3601]

@Nilsvandijk2000

Mmm okay, have you ever had premium before (Eg; payed for it or used a trial?) also, has anyone ever subscribed to premium using the payment method that you used?

[22leouncnsudqux]

Tnx jean...

[Nilsvandijk2000]

##- yes i had premium before. in 2014 i also had the 3 month trial, i payed
this year at the same way as the year before-##