My Account Hacked and All of My Songs Deleted.

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My Account Hacked and All of My Songs Deleted.

servankonyar
Newbie

Plan

Premium

Country

 Turkey

Device

(iPhone X)

Operating System

(iOS 11.)

 

My Question or Issue

 

Hello, I really need help guys I’ve been going crazy since yesterday.. 

Last day, When I tried to login my account it’s said that my account was running on a PS4 at that moment. You can see the screenshot of notification in attachments. Than I immediately changed my password, pressed to button ‘logout from all devices’. 

But when I logged in with my new pass, I saw that it was still running on a PS4.. That thief deleted all of my songs. I made years of effort to assemble that list.. I’m so sad. I need to get my account back, and most importantly I want my songs back 😞 I’m using a Family premium account. 

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1 Reply

Maxim
Rock Star 24
Rock Star 24

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

MaximRock Star 24
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