My Account Hacked and All of My Songs Deleted.

[servankonyar]

Plan

Premium

Country

 Turkey

Device

(iPhone X)

Operating System

(iOS 11.)

My Question or Issue

Hello, I really need help guys I’ve been going crazy since yesterday.. 

Last day, When I tried to login my account it’s said that my account was running on a PS4 at that moment. You can see the screenshot of notification in attachments. Than I immediately changed my password, pressed to button ‘logout from all devices’. 

But when I logged in with my new pass, I saw that it was still running on a PS4.. That thief deleted all of my songs. I made years of effort to assemble that list.. I’m so sad. I need to get my account back, and most importantly I want my songs back 😞 I’m using a Family premium account. 

[Maxim]

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!