My Account has been hacked

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My Account has been hacked

aw9633
Regular

Hi Spofity Support,

 

My account has been hacked, my email address says it is no longer recognised when i try to reset the password, can you please help?

 

Kind regards,

 

Andrew Watkin

3 Replies

Re: My Account has been hacked

kbrooksc
Community Legend

Hi there

 

 

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

 

They can also be reached through their Twitter Handle @SpotifyCares

 


If you use the online contact form instead of Twitter, make sure to check your inbox and junk folder for an email from Spotify.

 

 

 

Cheers!



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Re: My Account has been hacked

aw9633
Regular

Hi Kbrooksc,

 

Thanks for the info,

 

I have done this, do you know the timescales for a reply, it doesnt say anything about when they will reply,

 

Thanks

 

Andrew Watkin

Re: My Account has been hacked

kbrooksc
Community Legend

Sorry for delay! Generally, they take 2-3 days longest. Did you get this resolved? 



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