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My Account's Email & Password is changed by Stangers

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My Account's Email & Password is changed by Stangers

My Premium account is hacked by the others, or I don't know why they can change my email address & pw too.
I only can post this "MayDay MayDay" message though Facebook login.
I have sent lots of email to spotify and contact form, but did not get any replies.
Can somebody help?
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Marked as solution

Hey @I_ming,

 

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Marked as solution

Hey @I_ming,

 

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi @Maximapple ,
Thanks for your suggestion, I have sent it too.
This is the most part I worry about, spotify still have not any replies to me.
My Facebook account login is rejected by spotify application now, I think the hacker realized that I can login by Facebook, then disconnected all the connection.
I stopped the premium subscription service now, the account will become a useless acc after June.
I am worrying about the credit card information and the other personal details will be exposed.

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