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Plan
Free
Country
US of A
Device
iPhone 7
Operating System
iOS 13.3.1
I have tried multiple times to link my Apple ID to my Spotify account and it won't work. I have tried what it says on their help website (Spotify Help) and it simply won't work. I contacted their support and they told me to ask this community. If this does not work I shall ask their Twitter.
Thanks in advance!
Hey @ThatFunSize,
Thanks for reaching out about this here in the Community.
Would you mind letting us know a bit more about what happens when you try linking your Apple ID to your Spotify account?
For example, are you receiving any specific error message during the process? A screenshot would be very helpful in this case. As a heads-up, remember to hide sensitive or personal information when sharing this type of material.
We're looking forward to your update and we're here to help with anything else too!
Same problem here.
The support page says I have to guarantee my both accounts from Spotify and Apple share the same email address. So I changed my Spotify email address to my Apple ID one, but it still says no Spotify account associated with my Apple ID. I confirmed my new email address already after changes. My Apple ID email address is not hidden to Spotify.
Here is a copy of the error message :
"You do not have a Spotify account connected to your Apple ID. If you have a Spotify account, please try log in with your Spotify email or username. If you do not have a Spotify account, please sign up."
Hey @AWong,
Regarding what you're reporting, it'd be great to double-check your device's operating system is iOS 13 or later as well as that the Apple ID linked to the email address you'd like to have for Spotify uses two-factor authentication.
After confirming this, would you mind trying the following steps?
You should now be able to log in to Spotify with TouchID, FaceID, or your Apple device passcode.
Let us know how you get on. We'll look out for your reply!
Hey @ThatFunSize,
Thanks for your reply.
Would you mind letting us know if are you receiving any specific error message while trying to link your Apple ID and Spotify account? A screenshot would be very helpful in this case.
As a heads-up, remember to hide sensitive or personal information when sharing this type of material.
We're looking forward to your update and we're here to help with anything else too!
Hey @AWong,
Thanks for keeping us in the loop.
To clarify, you'll need to have the two-factor authentication enabled with your Apple ID for this process.
Would you mind letting us know if you already tried the steps suggested above and if they worked?
Let us know how you get on. We'll look out for your reply!
I'm having the exact same problem on the website.
Spotify links successfully within Apple ID, but Spotify can't seem to find the Apple ID or doesn't receive the information it needs.
My Spotify username is first.last and email is first.last (at) provider (dot) com. I'm a Premium member if that makes any difference in the backend code.
My Apple ID email is also first.last (at) provider (dot) com, and the name is reported to Spotify as First Last. Two-factor enabled for a long time, nothing has changed recently. There are no other options.
I unlinked Spotify in the Apple ID and tried it several times.
This must be a corner-case bug because it appears there is no other obvious explanation unless I'm missing something.
Browser: Mobile Safari
Device: iPad Pro 10.5
ipadOS: 13.3.1
Spotify app: 8.5.45.588
I encountered exactly the same problem as @ba41
Spotify Email = Apple ID Email
Not hide my email address when linked
Apple ID uses two-factor authentication
iPad Pro 10.5/iPad OS 13.3.1/Safari
iPhone/iOS 13.3.1/Safari
MacBook Pro/macOS 10.15.3/Safari
None of the above works.
And my Spotify app on iPhone doesn't display Sign in with Apple option,is it correct?
Spotify app version: 8.5.48
Not display Sign in with Apple option