My Apple ID won't link to my spotify account

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My Apple ID won't link to my spotify account

ThatFunSize
Casual Listener

Plan

Free

Country

US of A

Device

iPhone 7

Operating System

iOS 13.3.1

 

I have tried multiple times to link my Apple ID to my Spotify account and it won't work. I have tried what it says on their help website (Spotify Help) and it simply won't work. I contacted their support and they told me to ask this community. If this does not work I shall ask their Twitter. 

Thanks in advance!

 

 

 

26 Replies

Lowki93
Casual Listener

Hello Guys,

 

I always have this error when I try to login with my AppleID: 

 

IMG_4D4C2DA5C976-1.jpeg

Both email are the same (AppleID and Spotify account).

All my apple device are up to date. Do you have any idea please ?

 

Mel1975
Visitor

Okay I as well had this problem n was searching for answers n this is what did work for me good luck,I uninstalled  spotify went back redpwnloaded it,it automatically signed me in so then I logged out n then bck in and after that it ask if wanted to connect account Thank God it worked

Mario
Moderator
Moderator

Hey @ThatFunSize,

 

Thanks for reaching out about this here in the Community. 

 

Would you mind letting us know a bit more about what happens when you try linking your Apple ID to your Spotify account?

 

For example, are you receiving any specific error message during the process? A screenshot would be very helpful in this case. As a heads-up, remember to hide sensitive or personal information when sharing this type of material.

 

We're looking forward to your update and we're here to help with anything else too! 

MarioModerator
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ba41
Visitor

I'm having the exact same problem on the website.

Spotify links successfully within Apple ID, but Spotify can't seem to find the Apple ID or doesn't receive the information it needs.

 

My Spotify username is first.last and email is first.last (at) provider (dot) com. I'm a Premium member if that makes any difference in the backend code.

 

My Apple ID email is also first.last (at) provider (dot) com, and the name is reported to Spotify as First Last. Two-factor enabled for a long time, nothing has changed recently. There are no other options.

 

I unlinked Spotify in the Apple ID and tried it several times.

 

This must be a corner-case bug because it appears there is no other obvious explanation unless I'm missing something.

 

Browser: Mobile Safari

Device: iPad Pro 10.5

ipadOS: 13.3.1

Spotify app: 8.5.45.588

C482748B-1415-4068-87FE-014D38AE8519.jpeg

Xenia
Moderator
Moderator

Hey there @allenchu and @ba41,

 

Thanks for keeping us in the loop and providing those details and screenshots.

 

Just a heads-up, we're still in the process of rolling out this feature globally and there might still be some markets where Sign in with Apple isn't available yet. If this isn't working for you at the moment, we'd suggest to wait until the end of this month and try again.

 

With that said, in order to link an existing Spotify account to your Apple ID you need to make sure you're signed in to iCloud with your Apple ID on your device first. You can then head here to create a new account by choosing Continue with Apple, making sure to share your email. Spotify should automatically recognize the exiting account with the same email address and ask if you’d like to link it with Sign in with Apple.

 

Hope this helps. Let us know how you get on.

XeniaModerator
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JaxTellerr
Visitor

I read the whole discussion here and none of what you say has worked for me even when I did everything as asked.I guess,I'll stick to Apple Music and now no more Spotify Premium plans since I can't link my apple ID.

cavej03
Newbie

TLDR; use the ios app not the website

 

Start by checking email matches apple ID email.

 

Logout of the iPhone app. Then log back in on my iPhone using login with apple button gave me the prompts to link.

 

Can confirm I tried multiple times using the website with no luck. Just a big old red error message saying the email is not linked to your Apple ID email. No prompts nothing. 

 

 

Slayur
Visitor

Hello I have the same problem as well...

I followed every step that was said by a Spotify manager, but I can't can't create a new account via Apple ID on the Spotify website.  I tried different ways of trying to create an account via Apple ID on the Spotify web page by logging out completely on the device and try to create a new account, but I do not see a link to create an account with Apple ID and both Apple ID & Spotify use the same Email Address.  I forgot to mention I also clicked on the here on the last manager message.

Slayur_2-1585493243990.png

 

Xenia
Moderator
Moderator

Hey folks,

 

Sorry to hear the link doesn't work for you. We’re slowly rolling out the new log in with Apple on all platforms and it might not be available in any market.

 

Right now the option to sign up with Apple should be available globally on iOS. So, if you follow the steps in this Spotify Answer, you should be able to link your accounts when you create a new account with your Apple ID.

 

Hope we were able to shed some light. Give us a shout, if you have any other questions.

XeniaModerator
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TheSoulrester
Regular

unfortunately none of this works for me. yes, 2fa is activated and other services work without problems.

it means that i should click on "continue with apple" and a dialog comes up where it says that there is already an account with the mail address... for me this does not come but only: "you don't have a spotify account. if you have an account log in with the mail and password". but i want to connect my app to spotify to log in with sign in with apple! 😞

TheSoulrester_0-1586682840160.png

 

Xenia
Moderator
Moderator

Hi @TheSoulrester,

 

Just to clarify, have you tried clicking on BEI SPOTIFY REGISTRIEREN and continue with Apple from there?

 

Once you input your email address in the registration form, you should get the option to link your existing account, provided that the email address on your Spotify account and your Apple ID are identical. If you need to change your email address, head here.

 

Hope this works. Let us know how you get on.

XeniaModerator
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TheSoulrester
Regular
thats the funny thing with that: if i click "bei spotify registrieren" i have to create a new account or create an account with facebook, but there is no apple login button. it only appears on the login page, but there i am not able to login with apple because it says i have to create a new account because of this email is already used....

nice it 😉 - its a bit annoying.... that such a "simple" thing does not work as expected. was there no beta test?...

S3npa1xVa1or3nt
Visitor

I have the same issue as @TheSoulrester. How do you fix this and will you ever get it working 

Varzaman
Newbie

So I originally was getting the same error message everyone else was. Then accidentally created a new account so I had to delete it.

 

So I tried to follow the steps about "signing up for a new account" and exposing my apple id email, which is the same as my spotify email.

 

This led to a different issue. Every time I try to sign in with my Apple ID (following all steps in here), I get met with an error message saying

 

"The email and password combination is incorrect."

aekiameh
Gig Goer

I have the same issue!

Donquijote22
Casual Listener

So frustrating.   

Spotify, some feedback: take it or leave it.  Your implementation of Sign In with Apple in order to link accounts is  clunky, frustrating and doesn’t work.   Where all other experiences I’ve had with other apps /services have been smooth.    I mean cmon, why would I need to go “create a new account” when I already gave one?  This is in no way user friendly or straight forward. Sort it out.  Sticking  with Apple Music for now,   But you probably don’t care 

allenchu
Casual Listener
Thanks. It worked.

ashercaulfield
Newbie
I really hope this issue is fixed. I have the same issue as you - the link he provided did not allow me to make an account with Apple ID and I have already made sure that my Apple ID email is the same as my Spotify email.

allenchu
Casual Listener

I encountered exactly the same problem as @ba41

 

Spotify Email = Apple ID Email

Not hide my email address when linked

Apple ID uses two-factor authentication

 

iPad Pro 10.5/iPad OS 13.3.1/Safari

iPhone/iOS 13.3.1/Safari

MacBook Pro/macOS 10.15.3/Safari

None of the above works.

截屏2020-03-09 上午11.50.20.png

 

 

And my Spotify app on iPhone doesn't display Sign in with Apple option,is it correct?

Spotify app version: 8.5.48

Not display Sign in with Apple optionNot display Sign in with Apple option

 

 

Donquijote22
Casual Listener

I’ve tried all the steps here 

 

 

5FC40DA9-175F-419D-A132-09ACF0009963.png

each time it creates a new account 

5986E78B-3AE7-4B14-A46A-A84C695FD18D.png

Using same email addresses.  Not choosing to hide my email 

 

 

even had to change my old Spotify email to match my Apple ID.   Now since this isn’t working I want to go back to my original email address and Spotify says “ email taken “.   So frustrating, ready to move beyond Spotify I think 

B8FDC020-1313-48BD-9010-C622974F19E5.png
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