My Celphone Provider is Auto-Subscribing Me But My Account is Does Not Recognize It

[BluSleeper]

I'm subscribed to Globe Telecom in the Philippines which provides subscription to Spotify automatically. For some reason today it has glitched and my account does not recognize me as a Premium subscriber.

How can I rectify this?

[EthanS1]

Hey @BluSleeper,

Please reach out to the cares team:

Spotify Support can try to look into this for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

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If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for a agent to see!