My Family Group was hijacked

[nhryan]

Several times recently while in the middle of listening to music on my phone, the playlist suddently switched. When I went to check that, it told me it was playing on a different phone and offered me to continue with that or switch to my phone.

I went in to find out how to change my password and then checked my family group to find 2 non-family entries in there. One had already accepted (John Williams of Indianapolis, it said) and the other Dr Strange was still pending.

I removed both but I'm confused as to how they might have added themselves?

[Billy-J · Accepted solution]

Hey @nhryan, and welcome to the community.

Hope you're doing great!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Have a nice day 🙂