My Family Members Can't Join Our Family Account

[Jacobsonfam6]

I just made a family account, and when I added my sister and brother, their links that they opened said they can't join our family. The link says that they already have Premium, but both of them have FREE acounts and have always had free accounts. How do I get them on our family account???

[kirashi]

Hello @Jacobsonfam6. Thanks for posting in the Spotify Community!

Currently there is an issue that us RockStars and RisingStars are not yet aware of regarding Family Plan signups. The good news is that it is being looked into, and we'll update you as soon as we know more information.

If you'd like to provide some information over in the following thread, it would be most helpful to narrow down why it's not working for you, so Spotify can work on fixing the issue.

https://community.spotify.com/t5/Accounts-and-Subscriptions/Cannot-upgrade-empty-web-page/m-p/150258...

Again, thank you for your patience as we figure out why this is happening.

[Jacobsonfam6]

Ok, well now one of the accounts I tried to add doesn't even work. I didn't do anything, and now I have lost all of my saved music and cannot play any songs period. It glitches and skips a hundred songs in a row and I don't have any music. What has happened and how dow I fix my account? As of right now, I don't care about the Family deal. I'm probably going to cancel my family plan and get my money back out of straight up disappointment. All I want know is my free account to work and to have music again 

[mbarragan]

Hola vengo pagando plan familiar pero por problemas de la tarjeta se suspendió el plan y al actualizar el pago creo que solo pagué el plan premiun para mí  dejando el plan familiar por favor cuanto más debo cancelar o que debo hacer para seguir con el plan familiar que tenia hasta hace unos dias

Gracias

[Lucindan]

Having same issue here

[kirashi]

Hello everyone!

For most users, Family Plans sign-ups have started working again. However, if you are still experiencing this issue, the Spotify Accounts team can take a peek under the hood.

You can get in touch with them from any of our social media help sites:

@SpotifyCares on Twitter and Spotify Cares on Facebook.

Just send them a private message with your account's email address and username.

You can contact support by filling this online contact form:
https://www.spotify.com/about-us/contact/contact-spotify-anonymous/
Reply to the automated email if you receive one (even if it says it is no-reply) and an agent will get back to you as soon as possible.

We'll be here if you need some extra help from our end.

[ilianamarcano]

My problem is my husband can't join because an error saying the address could't be verified. He has free account and do have my same address. I only see postal code and country (CL). 

[kristellc]

one of my family plan cant join because the address are not the same but my brother who is the owner of the subscription doesnt remember what exactly direction he putted

help please

[Karina77]

Hola, necesito ayuda porque un familiar no se puede unir al plan familiar de nuevo, por alguna razón dejó de estar en el plan. Gracias