Help Wizard

Step 1


My Spotify Premium suddenly doesnt work

My Spotify Premium suddenly doesnt work


My Spotify Premium stopped working for a couple of days ago even though I have paid it until sometime in April this year. Now I hear commercials and when I go into the spotify account it says that it is Spotify Free and I can upgrage to Spotify Premium though I've already paid by card I bought at the store. And of cause I have redeemed the code : )


Christer Ljungsborn

1 Reply

Hi. It sounds like you may have logged in with the wrong details - it's pretty easy to log in with a username instead of your facebook credentials or the other way around and end up creating a new free account. Try logging out and back in.


If you still have problems, you can get in touch with the support team using the online contact form and they'll help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Suggested posts