My Spotifys just deleted all my playlists and put me on a Basic account

[user-removed]

Hello got a problem,

I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my out of my spotify.

I then tried to connect back to my spotify, and it started up a new account, as if it was brand new, and has given me a 48-hour trial, where before I was on Spotify premium paying for it.

Just wondering what I could do to get back my Premium account?

Nathan

[David]

Hey!

You should be able to log in using "nathangaskell" as your username, rather than your email address. This should get you back into your normal account.

[tarrich]

Hi David.

My account has also changed to Spotify free when I was paying for Premium. I wasn't connected to Facebook in the first place (I has been in the past, but turned it off months ago). I always log in with my username.

Can you get my account back to Premium again? I use Spotify the most on my phone and it's not letting me use it!

Thanks,

Rich.

[meahtenoha]

Hi Rich - It seems your last payment for September just couldn't go through successfully. 

Please be sure your card meets all the requirements outlined here: http://www.spotify.com/help/faq/payment/#payment-problem

You can then upgrade to Premium again via your subscription page. 

[tarrich]

Hi Meredith. Thanks for the speedy response - much appreciated! I've updated my card details and it's all working fine now. 

Thanks again,

Rich.

[meahtenoha]

Excellent -- glad to hear it. 

Enjoy your tunes!