My Subscription was downgraded to free

[gravehill87]

I should have a subscription for 1 month until october 23, 2016. I payed my subscription through Globe for 129php. I have comfirmation that I should have but once I open my spotify it was informing me to downgrade because my premium was paused. I have screen captures of the message I receive from globe.

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.