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My Subscription was downgraded to free

My Subscription was downgraded to free

I should have a subscription for 1 month until october 23, 2016. I payed my subscription through Globe for 129php. I have comfirmation that I should have but once I open my spotify it was informing me to downgrade because my premium was paused. I have screen captures of the message I receive from globe.
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1 Reply

Hey there!

 

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

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