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My acconts keep to play songs which i didnt selected

My acconts keep to play songs which i didnt selected

Plan

Premium

Country

israel

Device

(Desktop,mobile)

Operating System

(Android, Windows 10)

 

My Question or Issue
I hold premium accont and i keep to listen to songs which i didnt choose !
In the middle of my song sellection it seams like someone using my accont.

i just can't listen to song i selected !
how can i verify that my accont has not bean hacked ?

 

Reply
5 Replies

Hello @meiry

 

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account:

  1. Go to your account page and click SIGN OUT EVERYWHERE
  2. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.


It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

 

Make sure to check this article as well, in order to protect your Spotify account. 


If after following those steps the issue still persists, you can reach out to Customer Support.
You can find the contact form here.


I hope it helps!

I don't really know how Spotify hackers work, but wouldn't you see it listed under the connected devices if another device was connected to your account and actively listening to music?

Yeah I see it connected via web player while I'm on the desktop

Yes, if you are not, and have not recently run Spotify via the web, your account is most probably being controlled by another person so you should definitely follow the steps listed by Emilia.

i follow what she said i hope it will help i will update this thread .

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