My account Still Free Account.

[ikballupuz]

Hello Spotify,

I have upgrade my account for 1 mounth via bank transfer. but still free account. my account name : Ikbal Mardhatillah. 

Transfer via Bank Mandiri, Amount : Rp.49990.

Thanks

[crematedman · Accepted solution]

@ikballupuz hey there, thanks for your patience,

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^