My account deleted?

[JonneWalraven]

I had a Spotify premium account, I had no complaints whatsoever.

However I tried to stop Spotify from posting facebook messages on my wall, I was told to delete the Spotify app from my Facebook which I did. 

I did not have any problems with Spotify until now. 

I had to log in with my Facebook account which I did. Now Spotify is telling me that my account has been reset and now I have a free account instead of a premium one. Also, my playlist has been deleted for some  reason.

Some help would be much appreciated.

Regards Jonne

[Peter__]

Hey @JonneWalraven ! Welcome to the community! 🙂 

Who told you to remove the application from your Facebook? 

How to fix depends on how your account was created. If you made an account which is seperate from Facebook, all you need to do is log out and back in again using your original Spotify username and password rather than your email address. If your account was created using Facebook, unfortunately it is not so easy as in removing the app you essentially removed the connection between your Facebook login details and your real Spotify account behind the scenes. 

If that is the case, you will need to get in touch with the customer services team directly using the online contact form and they will be able lend a hand to restore your old account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.