Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
So my original account was a free account that i use to listen to music when i play on my ps4. I also had access of it on my phone as well. But one day my account disappeared from both my ps4 and phone. I tried logging back on but it say incorrect password/username. So i tried reseting my password with my email but it say there no account that goes with that email. Then i tried logging in with my facebook even though im pretty sure i didn't use it to sign up. It also say that i don't have an account with my facebook. So i try recreating a new account with the email. But when i use that email address, i get a message saying that there already an account with that email. Do the account remove itself after acouple of days without using it?
Hey there @Goax60,
thanks for reaching out to the community !
Just in case and to make sure which accounts were used by you and are still active please check this "Finding Accounts" help page here.
In addition, i strongly recommend you use this article as well as it might be someone has been using you account or it was taken over.
Waiting on your update 😃
@OneByBoo
I tried them solutions before i posted on the community but they didn't work for me. Like i said in the previous post, I tried reseting my password but it said my email doesn't have an account link with it. But when i tried to created a spotify account with that same email address, it said that there already an account linked with the email so i can't make an account with it.
Also for someone to take over my account then they sure waste alot of time then cause mine account was a free one. Never brought the premium on the account so it might been faster if they would of just sign up a new account.
@OneByBoo
I tried logging in with my facebook but it say it doesn't have an account that link with it. When i tried to created one with it, it say their an error.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…