My account doesn't exist and in the same time it exists

[i_ariel]

Hey! So my problem is, that when I want to log in it errors and says that the password or username is incorrect; so yeah I go to 'Forgot Password' , type in my username, and than it says that it doesn't exist, i type in my e-mail adress, it says the same thing again; so I though maybe i got deleted somehow. Ok, no problem. I go to 'Sign up' I type in my e-mail and username and it says that I can't use them because they are already in use. Also, I still get e-mails from spotify (you know like new albums or followers) to that e-mail address. Does anybody else experiences this, or know how to fix it?
Thanks for the answers in advance.

[user-removed]

Hi,

Could you please contact the support team via this link? They will need to know your username.  

Please let me know the case number in a reply to the thread - I will then be able to chase the case for you.

[i_ariel]

Contacted the support team. case number is 04435320
thanks for all the help

[sean_devin]

Hi I'm the same problem with my account not existing could you please help me if you can? My case number is 04438351