My account doest show premium

bentardwika · 2017-08-04

help need customer support for show my billing and remove ads. Please help how to fix my premium account

Maria_B · 2017-08-08

Welcome to the Spotify Community.

Just to check, you used to have a Premium subscription? If so, there are a couple things that could have happened, we’ll help you get to the bottom of it.

Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
If a log out/ log in doesn’t work check your inbox. Did you get a subscription confirmation?
If you have your subscription confirmation and it’s still not appearing you may have created a second account and logged in the wrong account by accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know how it goes.

Maria_BModerator

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