My account got hacked and started a Spotify Premium for Family and added members

[annabjorkman]

I recently noticed that my account has been hacked and upgraded to a Family subscription and had added 5 (NOT FRIENDS) to my account!

How can this has been done without my approval?

BR

Anna

[Vojtrex]

Hi, Anna

Did you have your family members replaced by this from your list? Or were they just added to your plan?

Vojta

[annabjorkman]

Hi, I didn't have a family account before. So I just had a premium one.
Then I noticed that the monthly fee had increase and went in and check my
account. And then it was suddenly a family account with members I do not
know...

Anna

[Vojtrex]

Are you using Spotify through iTunes?

Vojta

[annabjorkman]

No.

I didn't even know you could...

Anna

[Vojtrex · Accepted solution]

Hi, Anna

If you did not sign up for the subscription plan Spotify should look into it.

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.

Good luck,
Vojta

[annabjorkman]

Thank you!! //Anna