My account got hacked and started a Spotify Premium for Family and added members

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My account got hacked and started a Spotify Premium for Family and added members

annabjorkman

I recently noticed that my account has been hacked and upgraded to a Family subscription and had added 5 (NOT FRIENDS) to my account!

 

How can this has been done without my approval?

 

BR

Anna

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Marked as solution

Vojtrex
Hi, Anna

If you did not sign up for the subscription plan Spotify should look into it.

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.

Good luck,
Vojta

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6 Replies

Vojtrex
Hi, Anna

Did you have your family members replaced by this from your list? Or were they just added to your plan?

Vojta

annabjorkman
Hi, I didn't have a family account before. So I just had a premium one.
Then I noticed that the monthly fee had increase and went in and check my
account. And then it was suddenly a family account with members I do not
know...

Anna

Vojtrex
Are you using Spotify through iTunes?

Vojta

annabjorkman

No.

I didn't even know you could...

Anna

Marked as solution

Vojtrex
Hi, Anna

If you did not sign up for the subscription plan Spotify should look into it.

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF
Facebook: http://bit.ly/SpotifyCaresFB
Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.

Good luck,
Vojta

annabjorkman

Thank you!! //Anna 

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