My account got hacked

[user-removed]

Hi Spotify!

My account got hacked and the person who hacked it obviosly change the email adress so I cant get in to the account. Ive written to spotify three times now for HELP and Im guessing Spotify answers to the "new wrong email-adress". Ive called the phone company that I pay my Spotify bill to so they shut the premium off that way - but I want my account back! Please help! I cant even log in through my facebook, wich Ive done in a few years now.

It´s really creepy when someone unknown named "Joshuas Iphone" connect to your account like the picture shows. And starts to play gangster rap from my computer. Atleast before he had the curtisy to through me out from MY OWN ACCOUNT.

Im desperate. Please help me. Didnt get any answers from the email ive sent to your support either!

[osornios]

Hey @user-removed,

If you contact support from your account, the support reply may probably go to the email you don't have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.