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My account got hacked.

My account got hacked.

Plan

Premium

Country

Singapore 

Device

Operating System

 

My Question or Issue

 I got logged out of spotify in every device I use suddenly, and my account turned out to be hacked. Email was changed to some random one, and my password has also changed. I cannot login with my ID and password. I was able to log in through facebook though, I cannot change my email and my password since I don't know the current changed password. I kindly ask you to send me a link for resetting password and email to *snip*. In addition to that, is there any way for 2 way authentication? It would help if there is.

Reply
3 Replies

Hey @q09_-1wcufos,

Sorry to hear that you think someone else has gained access to your Spotify account. In this case, I’d recommend checking out this Spotify answer for the next steps to take.

I hope this helps 🙂

Billy-JSpotify Star
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somehow can't open the link

my id is semosphere

Hey @q09_-1wcufos

 

Apologies for that, I’ve corrected the link: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/ 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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