My account got hacked (?)

[bike98]

Plan

Free

Country

Germany

Device

Samsung Galaxy 7

Operating System

Windows 10

My Question or Issue

My account seems to be hijacked by someone who has either deleted my account or changed the e-mail adress of my account. I have tried to restore my password for the user name "bike98" numerous times but the e-mail never arrives. When trying to restore my password via my e-mail adress "*snip*" it says the e-mail adress is not linked to any account.
I created this new account to be able to report this.

On April 3rd, 2019 I received an e-mail from no-reply@spotify.com reading

"Hi
To Protect your Spotify account we've reset your password due to detected suspicious activity.

You need to create a new password to log back in. Just clock the big green button.
If the button doesn't work, please click here to reset your password manually.

The Spotify Team"

After that I have not been able to log into my accounts anymore or restore my password.

Please help - I do not want to lose all of my amazing playlists and start all over again.

[Billy-J]

Hey @bike98, and welcome to the community.

Hope you're doing great! 

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Have a nice day 🙂