My account got stolen

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My account got stolen

user-removed
Not applicable

Hi today while I was listening someone started to change my musics and in devices section I saw another device. When I checked my account I saw that my email address and nick was changed. I couldnt be able to reset my password. So I cancelled my free premium subscription, closed all sessions and logged off. I opened another account with the same nick and email. But in my account page my nick shown as "dbm89jgop6nmhzrj5oatkqnu2". What it should be is "furkaan70". And my free premium chance blown away.

2 Replies

SergioDavid
Roadie

Hey @user-removed, welcome to the Community!

 

We suggest logging back into your old account to see if the supsicious behavior keeps up. 

 

After following the steps you took, everything should be fine with the account. Give it a try and let us know how it goes.

 

If the issue doesn't happen again, close the Free account you made following these steps to avoid confusion between your accounts.

 

Hope that helps.

user-removed
Not applicable
Thanks to the Support I got my account with help of receipt.
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