My account has a strange name and won't connect to facebook

Reply

My account has a strange name and won't connect to facebook

aclouro
Casual Listener

Plan

Premium

Country

Portugal

Device

All

Operating System

W10 and Android

 

My Question or Issue

Hi, 

I got 2 problems with my account:

1. my account has a weird name, random numbers,  and I can't change the name. 

2. How can I connect it to Facebook?? Under Social (settings) there is NO facebook button, neither to connect nor disconnect...


I hope Spotify figures out what is causing these bugs 
Thank you 

 

Anotação 2019-05-30 140615.png
Anotação 2019-05-30 140640.png
2 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hey there @aclouro

thanks for posting in the community !

 

In order to equire more info on the issue you're describing, please check out this Spotify Answer.

 

Let me know if you have any further questions 😃

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

aclouro
Casual Listener
Thank you for fast replying. Unfortunately, the mentioned site does not solve the problem since everything in my account matches the suggested settings there. I hope to get official support from the Spotify team because this seems to be an internal error. Thank you again for the tip!
SUGGESTED POSTS